FAQ
We know what our customers are most often interested in, and we’ve put the answers together clearly in one place. If you don’t find the answer here, just write to us.
1. Orders and Design
How does the order process work?
- Send us your idea or design.
- We will prepare a visualization
- Produce a sample after your approval
- Once you confirm the sample, we start mass production.
Can I design the socks myself?
Yes! You can send us your finished design, or we’ll be happy to help with the graphics.
How many colors can I use?
Standardly up to 5 colors in one design. If you want more, we’ll find an individual solution.
Can you make socks with a logo?
Of course – we can integrate the logo into the pattern or place it discreetly where you want.
2. Minimum Quantity and Prices
What is the minimum order quantity?
Usually from 50 pairs per design and size.
How much do the socks cost?
The price depends on the quantity, design complexity, and material type. We’ll prepare a non-binding quotation based on your requirements.
3. Production Time and Delivery
How long does production take?
Usually 3–5 weeks after sample approval.
Where do you deliver the socks?
Across the Czech Republic and the EU.
What are the delivery options?
GLS, PPL, or Zásilkovna.
4. Materials and Quality
What materials do you use?
We use combed cotton, bamboo fibers, and recycled materials. We can also offer certified ECO materials.
How well do the socks hold color and shape?
Thanks to quality yarns and knitting technology, the socks keep their shape and vivid colors for a long time. All materials meet the OEKO TEX quality standard.
Do you have sustainable options?
Yes – we offer socks from organic cotton, recycled fibers, or eco-friendly bamboo.
5. Payment and Invoicing
What payment methods do you offer?
Bank transfer based on invoice. For new clients, we usually require a deposit.
Do you offer discounts for larger orders?
Yes – volume discounts are included in the quotation.
6. Sock Specifications
What if I’m not sure about the size?
We adjust sizes to your requirements. Proven standards are:
Extra small: 30–31
Kids: 32–35
Women: 36–41
Men: 42–46
Extra large: 47–50
Minimum size is 30.
What if I don’t like the design after visualization?
Visualization is free, and we can revise it once free of charge. Further changes are charged at 500 CZK excl. VAT per additional design.
What if the colors on the socks don’t match the monitor?
Colors on screens may differ from real yarns. That’s why we prepare a physical sample before mass production.
What if I need a different quantity than the minimum?
The standard minimum is 50 pairs per design, but we can discuss individual solutions.
What if I miss my deadline?
We offer express production (from 5 working days) depending on capacity. Price is calculated individually.
What if my design has very fine details?
Some details may be lost during knitting. Our graphic designers adjust the design to ensure it looks great on the socks.
What if the socks shrink or lose shape after washing?
We use quality yarns and tested procedures. We also provide washing instructions so the socks last as long as possible.
What if I’m not sure about the material?
Contact our specialists – they’ll advise you and can send material samples for comparison.
What if I want each pair different?
No problem – just send us your idea.